We are happy to answer any questions via e‑mail or by phone.

E-mail: shop@claas.com
Hotline: +49 (0)5247-12 3200
Fax: +49 (0)5247-12 1451
Monday - Thursday: 9 a.m. - 2 p.m. and Friday: 9 a.m. - 1 p.m.

 
Below please find information on the following topics:
    1. Ordering Options
    2. Delivery & Flat Shipping Rate
    3. Payment
    4. Return Shipment, Complaints
    5. FAQ

    1. Ordering Options

    You may order goods in our online shop by placing the corresponding products into your virtual shopping basket and then proceeding to the checkout; only then – once you have provided the corresponding payment information and confirmed your order – is your order placed and can subsequently be confirmed by us by way of a notice of acceptance. At any time during the ordering procedure you may remove goods from your shopping basket by clicking on the contents of your shopping basket and then clicking the “Delete” button for the corresponding goods. The ordering procedure may be disrupted by closing your browser.

    To place an order, the following concrete steps need to be taken:

    • select one or several articles
    • place article(s) into shopping basket
    • proceed to checkout
    • confirm content of shopping basket
    • enter or confirm invoice address and delivery address
    • enter payment data
    • check order information
    • submit order

    Prior to submitting your order, you have the opportunity to check and correct it since, by going back a step instead of submitting the order, you can check and change all entered data.

    After placing your order, you will receive an order confirmation containing all your entered data and our standard terms and conditions, so the text of the contract has been sent to you via e‑mail. All data is additionally stored on our systems for the purpose of processing your order.

    The online shop and contract texts are not only available in English but also in German and French.


    2. Delivery & Flat Shipping Rate

    We make every effort to deliver all offered products from our warehouse immediately after receiving your order. We will check and process your order as quickly as possible. If you have chosen the payment method advance payment, your order will be processed as soon as we have received your payment. We shall be entitled to make partial deliveries.

    The goods will be delivered optionally via the shipping company DHL or UPS.

    The pure delivery time via UPS or DHL Standard within Germany is 3 working days and a little longer for deliveries abroad.

    Via DHL or UPS Express your order will be delivered within Germany within 24 hours on working days if your order is received before 4:00 p.m. Please notice that a delivery on Saturday cannot be guaranteed as this depends on your postal code.

    For delivery charges, please see the table below.

    Country
    Standard delivery
    Express delivery
    Austria9,95 €
    19,95 €
    Belgium9,95 €19,95 €
    Denmark9,95 €19,95 €
    Finland9,95 €19,95 €
    France
    9,95 €19,95 €
    Germany4,95 €12,95 €
    Ireland9,95 €19,95 €
    Italy9,95 €19,95 €
    Luxembourg9,95 €19,95 €
    The Netherlands
    9,95 €19,95 €
    Portugal9,95 €19,95 €
    Poland9,95 €19,95 €
    Spain9,95 €19,95 €
    Sweden9,95 €19,95 €

    We are happy to ship the ordered goods to an alternative delivery address, which you may state during the ordering process. Please also use this option if you are hard to reach at home.


    3. Payment

    We can currently offer you the following payment methods:

    Credit card: we accept both Visa and Mastercard. To pay by credit card you must enter the corresponding credit card information, including the security number stated on your credit card, into the corresponding fields.

    Advance payment: on paying in advance you will receive an order confirmation from us after we have received your order. The order confirmation contains the data and invoice number required for the remittance so we can allocate your payment to your order. We will ship the goods to you on receipt of payment.
    Please note that we do not accept checks as payment instrument.

    PayPal: When paying with PayPal you will be directly forwarded to the login page of PayPal by clicking „Place binding order“ after confirmation of our GTC and cancellation rights. Then you need to log in with your login data and confirm the payment to complete the purchase. Afterwards, you will return to our online shop to see the order summary. An order confirmation will be send separately by email to the adress you have entered.


    4. Return shipment, Complaints

    Return

    You may return goods from your order within 14 days after delivery at no additional costs, if the return sticker we have provided is used for the return delivery.
     
    In order to create a return, use the following function.

    Please fill in the fields with your order or invoice number and your surname. Please select the article and the quantity you would like to return.                                                                   
     
    The return note and the return sticker will appear after a successful completion. Please print out both of these directly from the browser. The documents will not be sent by mail. Please place the return note in your package with your return article(s). If possible, please use the original packaging to return your goods. Your local DHL will be more than happy to take your package. Please search for a DHL in your neighbourhood.

    Claim
     
    If your article is damaged or faulty, please contact our hotline (0049 (0)5247 12 32 00) or send us an e-mail (shop@claas.com). We require your order number and if possible pictures of the damaged goods.


    5. Registration with CLAAS ID

    What is CLAAS ID?

    CLAAS ID is a central account that you can use to register in every digital application from CLAAS. You also need CLAAS ID to register in the CLAAS Collection online shop.

    How to register in CLAAS ID?

    Registration in CLAAS ID is simple and fast. You will find a detailed description on how to register in CLAAS ID here. Alternatively, you can register in CLAAS ID with your Apple ID or your Facebook / Google account.

    I already have an account in the CLAAS Collection Online Shop. Will anything change for me?

    To use your existing account in CLAAS Collection online shop, you must assign a new password for your CLAAS ID. We will explain how to do this here.

    Can I save my delivery address in the CLAAS ID?

    You can easily save your delivery address in the CLAAS ID. You can save and manage multiple addresses in the CLAAS ID. Here you will find detailed instructions on how to manage your addresses in the CLAAS ID.

    Is it possible to set a two-factor authentication for the CLAAS ID?

    To protect your CLAAS ID even better, it is possible to set a two-factor authentication. You can secure your account either with a One-Time password app or with a telephone number. You will find detailed instructions on how to set up the two-factor authentication here.


    6. FAQ

    How quickly will my articles be delivered?

    After checking receipt of your order, we will process it as soon as possible.

    If payment is made via credit card or PayPal, delivery is made directly the next day. If you selected the payment method advance payment, we will send your articles as soon as we have received your payment.

    The pure delivery time with standard delivery within Germany is three working days and a little longer for deliveries abroad. With express delivery your order will be delivered within Germany within 24 hours on working days if your order is received before 4:00 p.m. (Monday - Friday).


    Can I also order articles from the catalogue via the internet?

    All articles from the catalogue can be ordered in the CLAAS online shop if they are available. If you are unable to find a particular article, please contact us. We are happy to help you find what you are looking for.


    How can I find the right size?

    Link to the general sizing guide



    Where can I find more information about the CLAAS pedal tractors?


    In the following overview you will find a list of our pedal tractors including accessories. It is arranged according to the two manufacturers RollyToys and Falk.

    You can also see which accessories are suitable for which tractor. If you are looking for an accessory, simply click on the word "accessories". There is an automatic link to the corresponding page.

    You will also find information on where and how you can order spare parts for the pedal tractors.

    Link to the overview of pedal tractors